Updated: 6.5.2008
Thursday 13.3 Introduction to
Services
Matti
Hämäläinen and Mikko Heiskala,
SoberIT/TKK
The
Role of Services in
Today's Business - Moving Towards Services Based Economy
Matti
Hämäläinen
Mikko Heiskala
Monday 17.3 Services cont., Boosting Services
Business with
Masscustomization
What
is a service?
Definitions and characteristics of services, cont.
Frameworks
and
categorizations for different types of services.
Goods-to-Service
continuum.
Masscustomization
with configurable services
Mikko Heiskala
What
Will the Future Hold
for Multi-Channel Services?
Markku Tinnilä, HSE
Lecture slides.
Monday 31.3 Service Oriented Computing
Service
Oriented Computing and Architectures
Kari Hiekkanen, Logica
Lecture slides
IT Governance
Hannes Rauhala, Secprof Finland Oy
Monday 7.4 Management
of Services Business
Lecture slides
Managing
the transition from
Products to Services Business
Kaija-Stiina Paloheimo, BIT/TKK
Lecture slides
Thursday 10.4 - No lecture
Monday 14.4 Legal Issues in
Services, Consumer Rights
Juha Laine,
SoberIT/TKK
Anniina Huttunen, SoberIT/TKK
Thursday 17.4 Services Innovation and Future Enterprise
Maija-Leena Rissanen
Open
Source and Open Standards as Enablers for Services Business
Mikko Puhakka, SoberIT/TKK, COSS
& Open Tuesday
Monday 21.4 Industry Cases
Trends in Services Innovation
Matti Hämäläinen, SoberIT/TKK
Introduction to the SaaS concept
Matti Hämäläinen, SoberIT/TKK
SaaS: CASE: F-Secure
Marko Komssi, SoberIT/TKK & F-Secure
Monday 28.4 Consumer Services Theme: media industry and user generated content
Self-made Media: Regular people creating digital content
Role of e-payments, e-id and e-signatures in business and government services
Bo Harald, TietoEnator
Innovation in Public Services: METROPOL - Demand Driven Public Transportation
Teemu Sihvola, SoberIT/TKK
Wednesday 7.5: Seminar Sessions for assignment presentations.
Course Review and Discussion Session
Matti Hämäläinen, Juha Laine & Mikko Heiskala
Place: SoberIT Seminar room, Innopoli 2, 4th floor.
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